Emergency Room Alternatives

For medical emergencies, call 911 or your local emergency services first.

If your condition isn't life-threatening, though, your Boeing medical plan provides alternatives that may help you receive care quicker – and at a lower cost to you.

If you need help deciding where to get care, you can call the 24/7 Nurseline* at 800-765-7298 or use this handy guide.

  Primary Provider's Office Retail Health Clinic*
e.g. MinuteClinic (CVS)		 Urgent Care Provider* Emergency Room (ER)
Hours Office hours vary Similar to retail store hours Generally include evenings, weekends and holidays 24 hours, seven days a week
Your Relative Cost Usually lowest out-of-pocket cost Usually lowest out-of-pocket cost Usually lower out-of-pocket cost than an ER visit Highest out-of-pocket cost
Description Your physician's office is generally the best place to go for non-emergency care. Walk-in clinics are often located in stores and pharmacies to provide convenient, low-cost treatment for minor medical problems. Urgent care providers can offer care when your physician is not available or you don't need the level of care an emergency room provides. ERs treat serious illnesses and injuries.
Common Uses
  • General health issues
  • Health and annual exams
  • Vaccinations
  • Treat the flu and colds
  • Minor aches and pains
  • Common illnesses such as pink eye, strep throat
  • Minor wounds, abrasions and skin conditions, such as poison ivy
  • Stomach pain
  • Minor falls and cuts
  • Urinary tract infections
  • Household accidents
  • Sprains and strains
  • Major lacerations
  • Broken bones
  • Heart attack

To find in-network urgent care centers, log in to Blue Access for MembersSM and click Doctors and Hospitals. Enter “urgent care” in the Search field to find the closest centers to your ZIP code.

You may also contact Boeing Member Services at 888-802-8776 if you need help locating a provider. Health Advocates are available from 5 a.m. to 5 p.m. PT (8 a.m. to 8 p.m. ET and 7 a.m. to 7 p.m. CT).

* The 24/7 Nurseline is not a substitute for the medical advice of your doctor. If you have any questions or concerns regarding your health, you should discuss them with your doctor.